SHIPPING INFORMATION
We ship worldwide, and our processing and delivery times are the same for every country. Below you will find the average delivery times for all our shipments:
- Processing: 1–3 business days. During the week, processing usually takes one business day; if you order on Friday evening or over the weekend, it may take a little longer.
- Delivery: on average 8–12 business days after your order has shipped.
We strive to make the ordering and delivery process as simple as possible. If you have any questions, please don't hesitate to contact our customer service at help@christmas-hub.com. Below we explain how your order is processed and delivered.
🎄 CHRISTMAS DELIVERY
During the holiday season, carriers handle very high volumes. We recommend ordering early to make sure your gifts arrive in time for Christmas.
PLACING AN ORDER
The ordering process at Christmas Hub is designed to be as simple as possible. First, go to the product page and add the desired product to your cart using the green “ADD TO CART” button.
Make sure you have selected the correct variants. Once everything is correct, click the “Checkout” button. On the information page, enter your address details and please make sure all information is accurate. Then click “Continue to Shipping”.
On the “Shipping” page, you can review your address details and choose your shipping method. Then click “Continue to Payment”.
SHIPPING OPTIONS & COSTS
- Tracked Standard Shipping – FREE on every order, with no minimum order value.
- Fast & Careful Delivery – €2.99 (or the equivalent in your local currency) for priority handling of your order.
The available options and the final shipping cost are always shown at checkout before you pay.
PAYMENT METHODS
At Christmas Hub, all payments are processed through a secure, SSL-encrypted checkout, so you can always rely on a safe payment environment. Depending on your country, you can pay with credit or debit card (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, PayPal and other local payment methods. The methods available to you are shown at checkout.
After selecting your preferred payment method, click “Complete Order” and follow the instructions to complete your order. Should any unexpected issues arise, you can contact us at any time.
CUSTOMS, DUTIES & TAXES
Our products ship from our international fulfillment partners. Depending on your country, your order may be subject to import duties, customs fees or taxes. These charges are set by your local customs authority, are not included in our prices, and are the responsibility of the customer.
ORDER TRACKING
As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package. It may take 2–3 business days for the first tracking updates to appear. Orders with several items may arrive in separate packages.
POST-PURCHASE OFFERS
After completing your order, you may be shown a special, optional offer for an additional product. This offer is completely voluntary.
If you accept this offer, a new, separate payment in the amount stated will be charged to your payment card. This transaction will appear separately on your account statement. Your original order will not be affected in any way by this offer.
Shipping for products purchased through a post-purchase offer is also free of charge.
SHIPPING YOUR ORDER
Found the perfect decoration or gift on our website? Then you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
Please note: like many other online stores, we are very busy during the Christmas season and delays may occur. Please take this into account when placing your order. We do everything we can to ship your order as quickly as possible.
If your package hasn't arrived 25 business days after shipping, or the tracking hasn't updated for 10 days, contact us at help@christmas-hub.com with your order number and we'll investigate with the carrier. Our customer service team will be happy to assist you.