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RETURN & REFUND POLICY

PLEASE NOTE: RETURNS ARE NOT FREE. RETURN SHIPPING COSTS ARE PAID BY THE CUSTOMER.

RETURNS

Can I return my order?
Yes, you can.
If you're not happy with your item, you can return it within 30 days of receiving it.

To be eligible, your return must meet these conditions:
- The item is returned with all parts, accessories and original packaging, in the same condition you received it.
- Only normal handling for inspecting the product is visible. Damage caused by careless handling is not accepted.
- Products where hygiene matters (e.g. textiles, plush toys, blankets) have been thoroughly cleaned before the return is started.

We reserve the right to charge the customer for shipping costs.

Returns are processed within 7 business days. If the conditions are met, your return will be approved within that time.

We may refuse returned items if we suspect they have been used, or damaged for reasons outside our responsibility.

How do I return an order?
If your order meets the conditions above, send an email to help@christmas-hub.com and include:
- Order number
- Reason for the return
- Photos of the product (if it is damaged)
- Your full name
- Your address

We'll get back to you with the return address.
Never send a return to the sender address on your parcel. The correct address is only given after your request. Return shipping costs are paid by the customer.

POST-PURCHASE OFFERS

After you complete your order, you may see a special, optional offer. It is completely voluntary and counts as a separate, new purchase.

If you accept it by clicking "Pay now", you agree to a new, separate charge of the price shown to your payment card. This charge appears as a separate transaction on your statement.

If you don't want the offer, click "Decline this offer". Your original order is not affected in any way.

Post-purchase offers follow the same return policy as regular orders: 30 days from receipt, under the conditions above.

ORDER CANCELLATIONS

Orders are processed automatically as soon as they are placed, so we can't cancel an order once it has been confirmed. If you no longer want the item, please wait for delivery and then follow our return policy. The item must be returned unused and in its original packaging to be eligible for a refund.

RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

If you are a consumer, meaning you bought mainly for purposes outside your trade or profession, you may withdraw from the contract as follows.

Withdrawal period
You have 14 days to withdraw. The period starts on the day you, or a third party you name (other than the carrier), take possession of the last item of your order.

To use your right of withdrawal, tell us clearly that you want to withdraw from the contract, for example by email to help@christmas-hub.com. The withdrawal is completed once we receive the returned goods. The buyer pays the return shipping costs.

Orders already in transit
Our products ship from international fulfillment partners, so delivery can take longer than expected for reasons outside our control. Once an item is on its way, the shipment can't be stopped. Please wait until you receive it, then send it back to us. You're welcome to tell us about your withdrawal in advance.

To speed up your refund, please send us proof of return shipment, such as the tracking number.

Effects of withdrawal
If you withdraw from this contract, we will refund all payments we received from you, except delivery costs. This refund is made without undue delay and no later than 14 days after we have received both your withdrawal notice and the returned goods.

We use the same payment method you used for the original transaction, unless you have expressly agreed otherwise. You will not be charged any fees for this refund.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or has a manufacturing defect, we'll send you a free replacement at no extra cost. If a replacement isn't possible, we'll issue a refund instead.

To request a replacement, contact us at help@christmas-hub.com within 30 days of delivery with proof of the damage or defect, such as photos or a video. Once we've reviewed your request, the replacement ships as quickly as possible.

ALL RETURNED ITEMS ARE SENT, AT THE CUSTOMER'S EXPENSE, TO OUR RETURNS WAREHOUSE, WHICH MAY BE LOCATED OUTSIDE YOUR COUNTRY.